Company Overview
Hard Rock Hotel Penang
In line with our quest for quality excellence, we are seeking an enthusiastic, dynamic and career-minded individual to join our Management team. The iconic Hard Rock Hotel Penang is a luxury resort situated along Batu Ferringhi beach. Rated as the Trendiest Hotel in Malaysia on Tripadvisor Choice Awards 2011 - 2012, with a total of 250 tricked up guest rooms, 6 food and beverage outlets including Hard Rock Cafe, as well as Rock Spa, Lil Rock Kids Club, Teens Club, Body Rock Gym, Hair Salon, Kings Club, 3 Merchandise Shops, 4 meeting rooms, over 500 pieces of authentic rock memorabilia on display, and the largest free form pool in northern Malaysia, Hard Rock Hotel Penang is proving to be the
Job Responsibilities
Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in lounges, front desk, reception & lobby area, through telephone and etc. You will:
welcome, greet, assist VIPs, guests during arrival, stay and departure, i.e. check in, check out, guest registration process
assist in check in, check out and guest registration process
handle guests’ requests, inquiries and complains by using the service recovery techniques
prepare & schedule the necessary for the arrival of VIPs or guests enrolled with hotel’s loyalty program
provide information on Penang, hotel facilities, memorabilia & etc
provide secretarial services to guest such as but not limited to send, receive email, fax, parcel
handle billing, handle cashiering and update Guests’ folio
escort guest to the room & assisting with the luggage
