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Company Overview

ENVO BPO SERVICES SDN BHD

Outsourcing

Experience Requirements

  • Position Title : Customer service representative
  • Job Skills :

    Technical support

  • Education Level : Diploma/Advanced/Higher/Graduate Diploma
  • Position Level : Non Executive

Job Responsibilities

Customer Services Representative – Technical Support 


Requirements

Diploma /degree holder in computer science, IT /engineering 

1 year experience in support and maintain enterprise network products 

Must be good in knowing IT enterprise network products, router and configuration 

Great comprehension skills to understand customers' enquiries and needs 

Well versed in networking technologies including router and switch configuration. 

Positive working attitude and able to work in a fast pace and dynamic environment

Independent, pro-active and self-driven

Proficient written English

Working hours 24/7 based on rotational with Off days 


 

Responsibility

Responding to customer enquiries within the agreed response time 

Resolve customer enquiries through our support channels (not limited to): Email and also need to do outbound calls if any missed call

Provide relevant service recovery, support, and recommendations to customers 

Support customer on issues (not limited to): product information, purchase, payment, promotions, feedback, and complaint resolution regarding to IT  

Accurately record and escalate customers' feedback and bugs to relevant departments 

Benefits

EPF

SOCSO

Medical benefits

Annual leave

Attendance Allowance

Night Shift Allowance (if rotate under night shift based on working days)