Job Details

Customer Services Representative – Technical Support 

Requirements

• Diploma /degree holder in computer science, IT /engineering 

• 1 year experience in support and maintain enterprise network products 

• Must be good in knowing IT enterprise network products, router and configuration 

• Great comprehension skills to understand customers' enquiries and needs 

• Well versed in networking technologies including router and switch configuration. 

• Positive working attitude and able to work in a fast pace and dynamic environment

• Independent, pro-active and self-driven

• Proficient written English

• Working hours 24/7 based on rotational with Off days 

Responsibility

• Responding to customer enquiries within the agreed response time 

• Resolve customer enquiries through our support channels (not limited to): Email and also need to do outbound calls if any missed call

• Provide relevant service recovery, support, and recommendations to customers 

• Support customer on issues (not limited to): product information, purchase, payment, promotions, feedback, and complaint resolution regarding to IT  

• Accurately record and escalate customers' feedback and bugs to relevant departments 

Benefits

• EPF

• SOCSO

• Medical benefits

• Annual leave

• Attendance Allowance

• Night Shift Allowance (if rotate under night shift based on working days)