Experience Requirements
- Position Title : Customer Service Executive
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Job Skills :
Requirements:
- Good English communication skills – spoken and written.
- Required skill(s): Computer Knowledge, Internet Know How.
- Proficient in English and Bahasa Malaysia.
- Mandarin language is added advantage as job may require dealing with Mandarin speaking customers.
- Passionate in helping customers and solving their problems.
- Able to work under pressure when customer queries is high on certain days.
- Background on logistics and e-commerce is an added advantage.
- We are also looking for someone with at least 1 year experience in handling international parcel shipment and/or familiar with custom clearance process.
- Fresh graduates are welcome to apply.
- Education Level : Professional Certificate
- Position Level : Junior Executive
Job Responsibilities
Responsibilities:
- Communicating courteously with customers by telephone, email and live chat.
- Solving customers’ problems, which may be complex or long-standing problems involving third parties in the process.
- Resolves product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Liaise with business partners and customers at the same time; not limiting to calls, emails and live chat, within the same period requiring multi-tasking skill
- May need to deal with clients and handle customer issues to retain existing customers.
Customer Service Executive
Company address: Bayan Lepas, Penang
Website Link : https://easyparcel.com/
No. of Vacancies : 1
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