EasyParcel is a web based parcel consolidator founded on the principle of providing the best eCommerce shipping solutions. A simplified shipping platform on which businesses can book any manner of consignment for delivery at prices they can’t achieve them
Position Title : Customer Service Executive
Job Skills :
Good English communication skills – spoken and written.
Required skill(s): Computer Knowledge, Internet Know How.
Proficient in English and Bahasa Malaysia.
Mandarin language is added advantage as job may require dealing with Mandarin speaking customers.
Passionate in helping customers and solving their problems.
Able to work under pressure when customer queries is high on certain days.
Background on logistics and e-commerce is an added advantage.
We are also looking for someone with at least 1 year experience in handling international parcel shipment and/or familiar with custom clearance process.
Fresh graduates are welcome to apply.
Education Level : Professional Certificate
Position Level : Junior Executive
Communicating courteously with customers by telephone, email and live chat.
Solving customers’ problems, which may be complex or long-standing problems involving third parties in the process.
Resolves product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Liaise with business partners and customers at the same time; not limiting to calls, emails and live chat, within the same period requiring multi-tasking skill
May need to deal with clients and handle customer issues to retain existing customers.
Job HighlightsCreative, Positive & Fast-Paced EnvironmentOutstanding Career Growth & Development OpportunitiesOpportunities for Enhanced Learning -Various of leave entitlement (eg: Family Care Leave, Vaccination Leave for self & family and etc) -Miscellaneous allowance-Medical & Hospitalization Insurance-Flexi working hours-Sports (e.g. Gym)