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Company Overview

EasyParcel Sdn Bhd

EasyParcel is a web based parcel consolidator founded on the principle of providing the best eCommerce shipping solutions. A simplified shipping platform on which businesses can book any manner of consignment for delivery at prices they can’t achieve them

Experience Requirements

  • Position Title : Customer Service Executive
  • Job Skills :

    Requirements:

    • Good English communication skills – spoken and written.
    • Required skill(s): Computer Knowledge, Internet Know How.
    • Proficient in English and Bahasa Malaysia.
    • Mandarin language is added advantage as job may require dealing with Mandarin speaking customers.
    • Passionate in helping customers and solving their problems.
    • Able to work under pressure when customer queries is high on certain days.
    • Background on logistics and e-commerce is an added advantage.
    • We are also looking for someone with at least 1 year experience in handling international parcel shipment and/or familiar with custom clearance process.
    • Fresh graduates are welcome to apply.
  • Education Level : Professional Certificate
  • Position Level : Junior Executive

Job Responsibilities

Responsibilities:

  • Communicating courteously with customers by telephone, email and live chat.
  • Solving customers’ problems, which may be complex or long-standing problems involving third parties in the process.
  • Resolves product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Liaise with business partners and customers at the same time; not limiting to calls, emails and live chat, within the same period requiring multi-tasking skill
  • May need to deal with clients and handle customer issues to retain existing customers.