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Company Overview

Zen Voce (PG) Sdn. Bhd.

With the dawning of the new age, life is taking to new ways of doing things through the interfacing of technology with the human mind and physique. ZEN VOCE CORPORATION, fund in 1999, as a distributor of semiconductor testing tools and interface , capita

Experience Requirements

  • Position Title : Service and Application Engineer
  • Job Skills :
    • Minimum Diploma in mechanical/Electrical /Electronic/Mechatronic Engineer.
    • Prefer with working experience in LED/Semiconductor Equipments.
    • No experience candidates are welcome.
    • Possess own transport.
    • Good communication skill (both spoken and written) in English and Mandarin (to liaise with Mandarin speaking associates).
    • Required to visit & provide service support at customer site. Willing to travel to other countries.
    • Preferably candidates who can start work within a month.
    • Fresh graduates are encouraged to apply.
  • Education Level : Professional Certificate
  • Position Level : Entry Level

Job Responsibilities

  • Service and application support on LED Wafer/Die Probing, Ball Mount, Dicing, Handler, Oven and others.
  • Managing customer account including service support on customer request, RMA and customer complaints.
  • Co-work with customer and principal, to develop new opportunities, and overcome issues.
  • New Machine installation and buyoff;
  • Spare part inventory control;
  • Conduct operation and maintenance training;
  • Provides product, service, or equipment technical and engineering information by answering questions and requests.
  • Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
  • Determines improvements by analyzing service applications in customer environment.
  • Gains customers’ acceptance by explaining or demonstrating operations improvements. Contributes to team effort by accomplishing related results as needed