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ViTrox Corporation Bhd / ViE Technologies Sdn Bhd

ViTrox is a cutting-edge solutions provider of innovative, advanced and cost-effective automated vision inspection systems & equipment for the semiconductor and electronics packaging industries. We provide Total Machine Vision Solutions for semiconductor

Experience Requirements

  • Position Title : Technical Support Engineer
  • Job Skills :

    • Experience in customer service and support for vision inspection machines is an added advantage

    • Possess own transport and willing to travel when required

    • Flexible, responsive, and able to work long & irregular hours if required

  • Education Level : Bachelor's Degree/Post Graduate Diploma/Professional Degree
  • Position Level : Junior Executive

Job Responsibilities

  • Prompt service via email, phone, and support at customers’ premises in Malaysia and overseas

  • Develop and improve the support plan to establish a good customer relationship by facilitating the delivery of 100% satisfaction to every customer

  • Conduct technical training to sales partners or customers on system setup, maintenance, and troubleshooting skills

  • Provide feedback to the internal team on quality and design related improvement