Company Overview
People Pathfinders Sdn Bhd
People Pathfinders is a manpower solutions company that help organizations in their recruitment needs by providing consultancy services, understanding the organisation's needs, sourcing, and assessing the right and quality talent for our clients. We tailor-made and deliver innovative recruitment solutions according to the needs of our clients and candidates. We are trusted, credible, and committed advisors across industries. We care about the working professional career and development, helping talent to find sustainable employment and a suitable company. We treat every candidate equally important, having their interest at heart, bringing the best of their potential.
People Pathfinders partners with trustworthy and reliable clients, we are committed to develop talents in the region. We provide training and development solutions for our clients according to their business needs and fulfilling their company vision.
Apart from talent solutions, training and development programs, People Pathfinders also provide HR solutions offering payroll services, career planning and deployment. We help our clients to resolve their operational problems and focus their time on more important tasks.
Job Responsibilities
The Company
Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.
The Ocean Export Customer Service will be based in Petaling Jaya,
The Role:
• Ensure smooth and timely freight process flow.
• To prepare several documents for international transportation
• Manage and negotiate rates with contracted vendors in procuring spaces and services
• To ensure accurate and timely client and vendor billing
• To ensure accurate data entry into the operating system
• Cooperate with customers in arranging their international shipments, meeting customer service standards.
• To comply to regulations which includes internal policies and procedures such as OPS and external government regulations or customer policies / requirements
• Understand department process flow, continually looking for areas of improved efficiency.
• To ensure all customers SOP are followed as per Customer SOP
• To work with the team on meeting KPI standards, as per the company’s procedure.
• To monitor shipment reports to ensure total customer satisfaction and overseas communication.
• Help Supervisor for daily review Stat 1 and operational reports and work with team on updating event codes.
• To audit files and work with team on meeting OPS
• Build and maintain strong relationships with vendors and customers.
• Assess vendors at defined intervals per company policy, focusing possible improvement with corrective action plans where needed.
