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Company Overview

People Pathfinders Sdn Bhd

People Pathfinders is a manpower solutions company that help organizations in their recruitment needs by providing consultancy services, understanding the organisation's needs, sourcing, and assessing the right and quality talent for our clients. We tailor-made and deliver innovative recruitment solutions according to the needs of our clients and candidates. We are trusted, credible, and committed advisors across industries. We care about the working professional career and development, helping talent to find sustainable employment and a suitable company. We treat every candidate equally important, having their interest at heart, bringing the best of their potential.

People Pathfinders partners with trustworthy and reliable clients, we are committed to develop talents in the region. We provide training and development solutions for our clients according to their business needs and fulfilling their company vision.

Apart from talent solutions, training and development programs, People Pathfinders also provide HR solutions offering payroll services, career planning and deployment. We help our clients to resolve their operational problems and focus their time on more important tasks.

Experience Requirements

  • Position Title : Air Freight Customer Service
  • Job Skills :

    The Requirements:

    Diploma / Degree or equivalent.

    At least 2 years of experience in logistics with a solid understanding of industry practices.

    Proficient in Microsoft Office Suites.

    Strong communication and interpersonal skills.

    Independent and able to meet tight deadlines.

    Only shortlisted candidates will be notified.

  • Education Level : Diploma/Advanced/Higher/Graduate Diploma
  • Position Level : Junior Executive

Job Responsibilities

The Company

We are partnering with one of the top-ranking logistics service providers who has an extensive global presence that offers comprehensive logistics solutions.

The Air Freight Customer Service will be responsible to:

• Prepare air and land shipment booking and related shipping documents.

• Ensure shipping and transportation activities adhere to legal statues.

• Oversee billing processes, ensure accurate customer invoicing and verifying vendor invoices.

• Monitor and trace shipments and update agents and customers with necessary documents and carrier-verified proof of delivery.

• Address and respond to customers/agents’ inquiries and services complaints and execute resolution when needed.