Experience Requirements
- Position Title : IT Technical Support
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Job Skills :
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers
- Attend to customer’s queries, support, services and issues.
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Prioritize and manage several open issues at one time
- Provide accurate information on IT products or services
- Education Level : Diploma/Advanced/Higher/Graduate Diploma
- Position Level : Junior Executive
Job Responsibilities
- Degree in computer science or information technology.
- Prior experience in tech support, desktop support, or a similar role.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem?solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
IT Technical Support
Company address: Bayan Lepas & Perai
Website Link : http://www.maxsys.com.my/
No. of Vacancies : 5
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