Job Details

Home Job Details

Company Overview

Max System Solution Sdn. Bhd

Max System Solution. Based in Penang, Max System Solution is the one of the Malaysia

Experience Requirements

  • Position Title : IT Technical Support
  • Job Skills :

    - Serve as the first point of contact for customers seeking technical assistance over the phone or email.

    - Perform remote troubleshooting through diagnostic techniques and pertinent questions.

    - Determine the best solution based on the issue and details provided by customers

    - Attend to customer’s queries, support, services and issues.

    - Direct unresolved issues to the next level of support personnel

    - Record events and problems and their resolution in logs

    - Pass on any feedback or suggestions by customers to the appropriate internal team

    - Prioritize and manage several open issues at one time

    - Provide accurate information on IT products or services


  • Education Level : Diploma/Advanced/Higher/Graduate Diploma
  • Position Level : Junior Executive

Job Responsibilities


- Degree in computer science or information technology.
- Prior experience in tech support, desktop support, or a similar role.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem?solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.