Who We Are
Keysight Technologies Inc. (NYSE: KEYS) is the world's leading electronic measurement company, transforming today's measurement experience through innovations in wireless, modular, and software solutions.
Position Title : Customer Service Operations Senior Representative (Portuguese Speaking)
Job Skills : Bachelors or Masters Degree or University Degree or equivalent.
Typically 4-5 years relevant experience for entry to this level.
Requires in-depth knowledge and experience in job and ability to work independently.
No prior experience required; Training will be provided.
Proficient in English language is a must. Candidates who possess Portuguese language will have added advantage.
Faster learner and ability to effectively present information and respond to questions from partners or customers.
Demonstrates and fosters a sense of urgency and strong commitment to achieving goals
Positive attitude to delight customers, above and beyond the call of duty
Must be a team player as well as strong self-motivation to succeed
Time management in fast paced environment
Organizational skills to maximize productivity
Work is accurate and with eye for detail
Positively manage stress that is typical in a customer service environment
Candidate must be willing to work on night shift.
Education Level : Bachelor's Degree/Post Graduate Diploma/Professional Degree
Position Level : Senior Executive
This is an exciting opportunity to work in a Global Operations Team that provides customer service, sales or general administrative support to assigned accounts.
Roles and Responsibilities
Provide customer service, sales or general administrative support to assigned accounts
Communicates with internal partners or external customers to support the sales or service of products.
Follow policies and procedures to accomplish sales enabling activities within Service Level Agreement (SLA) to meet and exceed customers’ expectations.
Incumbent is required to apply knowledge gained and select the appropriate methods and processes to work on each assignment which are broad and complex in nature.
This role interacts with all departments and sections of Support.
Resolves questions and problems effectively and proactively.
Consistent delivery of quality services and an exceptional customer experience is expected.