Who We Are
Keysight Technologies Inc. (NYSE: KEYS) is the world's leading electronic measurement company, transforming today's measurement experience through innovations in wireless, modular, and software solutions.
Position Title : Customer Service Operations Representative - Night Shift
Job Skills : Bachelors or Masters Degree or University Degree or equivalent.
No prior experience required; may have up to 2 years’ relevant experience.
The person will be part of WW team supporting users globally
The candidate will be working night shift.
Language requirements: English and Chinese with any additional foreign language as added advantage
Computer literate, good understanding of MS Office applications, Knowledge of MDM, Oracle, Siebel or SalesForce would be desirable.
Having experience managing customer data in MDM, Oracle, Siebel and/or SalesForce will be an added advantage
Detail oriented, demostrate capacity to work in teams, good communication skills with a demonstrated commitment to quality and time flexibility.
Education Level : Bachelor's Degree/Post Graduate Diploma/Professional Degree
Position Level : Junior Executive
The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in Keysight ERP and CRM systems, which presents an accurate global view of our customers we do business with and their company structures. The team ensures that Keysight can derive legal compliance, effective risk management and operational efficiency from the customer database through systematic data stewardship. The Customer Master Data Team holds the ownership for customer data standards for all Keysight customers and partners worldwide across business.
Responsible for maintaining Customer Data in Oracle. Single entry point for customer creation and maintenance request in MDM, Oracle, Siebel and SalesForce
Answer to requests/queries coming through the CMD RMT Tool/email from Keysight businesses while respecting Service Level Agreement (SLA).
Ensure consistent data formatting and comply with regional/local regulations together with Keysight requirement.
Perform User registration for Keysight Direct Online Store.
Liaise with CSR / Contact Centers / Field Engineers / External Distributors / Credit in order to confirm reliability / validation of Customer Data.
Lead and/or participate in CMD internal projects and/or WW/Regional projects