Who We Are
Keysight Technologies Inc. (NYSE: KEYS) is the world's leading electronic measurement company, transforming today's measurement experience through innovations in wireless, modular, and software solutions.
Position Title : Customer Service Operations Associate - Japanese Speaking
Job Skills : Bachelors or Master Degree or University Degree or equivalent.
Japanese Language Skill (Mandarin skill is added advantage).
No prior experience required; may have up to 2 years’ relevant experience.
Education Level : Bachelor's Degree/Post Graduate Diploma/Professional Degree
Position Level : Junior Executive
Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for complex, multi-country or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
Influences changes to production and/or shipping schedules and price changes.
May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects.
Works on customer service assignments with clearly defined objectives.
Solves problems of limited scope and complexity