Experience Requirements
- Position Title : Customer Service Representative - Night Shift (Contract)
- Job Skills : -
- Education Level : Diploma/Advanced/Higher/Graduate Diploma
- Position Level : Entry Level
Job Responsibilities
Job Description:
- Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Keysight terms and conditions, export control and customer specific procurement guidelines.
- Understand customer needs and take ownership for customer satisfaction in assigned area.
- Manage order booking / service order closure.
- Trigger customer billings timely and in accordance with defined policy and standards.
- Responsible for maintaining completeness and integrity of support transaction data in the applicable admin system.
- Interact with other Keysight organizations to resolve order related issues and change requests.
- Ensure proper approvals for any non-standard or specially negotiated terms and conditions
Job Qualification:
- Must be able to work Night Shift
- Possess a Bachelor’s Degree in any discipline.
- Written and communication skill in English.
- Capability to handle multiple tasks and responsibilities.
- Ability to work independently in a fast pace and robust environment.
- Possess problem resolution skills and escalation management skills
- Good IT / technology knowledge is an advantage.
Customer Service Representative - Night Shift (Contract)
Company address: Penang
Website Link : https://www.jobstreet.com.my/en/job/customer-service-representative-night-shift-contract-4422962?job
No. of Vacancies :
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