Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Keysight terms and conditions, export control and customer specific procurement guidelines.
Understand customer needs and take ownership for customer satisfaction in assigned area.
Manage order booking / service order closure.
Trigger customer billings timely and in accordance with defined policy and standards.
Responsible for maintaining completeness and integrity of support transaction data in the applicable admin system.
Interact with other Keysight organizations to resolve order related issues and change requests.
Ensure proper approvals for any non-standard or specially negotiated terms and conditions
Must be able to work Night Shift
Possess a Bachelor’s Degree in any discipline.
Written and communication skill in English.
Capability to handle multiple tasks and responsibilities.
Ability to work independently in a fast pace and robust environment.
Possess problem resolution skills and escalation management skills
“Unlocking Measurement Insights for 78 Years”
Keysight Technologies is the world's leading electronic measurement company, transforming today's measurement experience through innovation in wireless, modular, and software solutions. With its HP and Agilent legacy, Keysight delivers solutions in wireless communications, aerospace and defense and semiconductor markets with world-class platforms, software and consistent measurement science. The company's 10,500 employees serve customers in more than 100 countries.
We have had a long presence in Malaysia since 1972. We are now a high-value organization driving many of Keysight’s worldwide functions like manufacturing, supply chain, engineering, R&D, business management, sales and marketing, customer support and infrastructure services.