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INTRADECO SDN BHD

We are in the northern IT market for more than 30 years with strong financial and technical background. We have around 80 employees supporting our nothern region customer. Intradeco is supplying 1 stop IT solutions where we are assisting our valued cu

Experience Requirements

  • Position Title : IT Support Engineer
  • Job Skills :

    -Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.

    -Experience handling AD account unlock and password reset: First Call Resolution and Remote Desktop support for standard MS Office, desktop applications, network drive mapping and printer driver setup.

    -Required language(s): English, Bahasa, Mandarin

    -At least 2 year(s) of working experience in the related field is required for this position.

    -Independent and able to work under pressure

    -Preferably Junior/Senior Executives specializing in Technical & Helpdesk Support or equivalent.

    -Full-Time position(s) available.

  • Education Level : Diploma/Advanced/Higher/Graduate Diploma
  • Position Level : Junior Executive

Job Responsibilities

-Provide end user service support and resolve problems to the end user’s satisfaction. Troubleshoot end user’s

-Computing issue, and hardware issue (PC, server, printer, etc.)..

-Provide troubleshooting and first-level diagnosis of IT problems

-Monitor and respond quickly and effectively to requests received through the IT helpdesk

-Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

-Manage PC setup and deployment for new employees using standard hardware, images and software

-Perform timely workstation hardware and software upgrades as required

-Provide onsite support on the shop floor when required and be sure any issue gets resolved in shop floor asap

-Troubleshooting simple network/voice issue and report the issue to the Global IT team respectively

-Maintain inventory of all equipment, software and software licenses

-Document internal procedures, established work related procedures and Standard Operating Procedure (SOPs)

-Identify and escalate situations requiring urgent attention.

-Work with oversea IT and Support Team