Job Details

Home Job Details

Company Overview

ENVO BPO SERVICES SDN BHD

ENVO BPO is a business process outsourcing company established in 2009 in Malaysia with the objective of assisting companies to grow their business via the concept of outsourcing. We pride ourselves as the specialist in telemarketing / telesales, customer

Experience Requirements

  • Position Title : CUSTOMER SERVICE - TECHNICAL SUPPORT
  • Job Skills :

    Requirements

    Diploma /degree holder in computer science, IT /engineering

    1 year experience in support and maintain enterprise network products

    Must be good in knowing IT enterprise network products, router and configuration

    Great comprehension skills to understand customers' enquiries and needs 

    Well versed in networking technologies including router and switch configuration. 

    Positive working attitude and able to work in a fast pace and dynamic environment

    Independent, pro-active and self-driven

    Proficient written English

    Working hours 24/7 based on rotational with Off days 

  • Education Level : Diploma/Advanced/Higher/Graduate Diploma
  • Position Level : Non Executive

Job Responsibilities

Responding to customer enquiries within the agreed response time 

Resolve customer enquiries through our support channels (not limited to): Email and also need             to do outbound calls if any missed call

Provide relevant service recovery, support, and recommendations to customers 

Support customer on issues (not limited to): product information, purchase, payment,                              promotions, feedback, and complaint resolution regarding to IT  

Accurately record and escalate customers' feedback and bugs to relevant departments