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Company Overview

EasyParcel Sdn Bhd

EasyParcel is a web based parcel consolidator founded on the principle of providing the best eCommerce shipping solutions. A simplified shipping platform on which businesses can book any manner of consignment for delivery at prices they can’t achieve them

Experience Requirements

  • Position Title : Application Support Engineer
  • Job Skills :

    Requirements

    Mandatory:

    Excellent verbal and written communications in English.

    Experience:

    At least 1 year of working experience in the related field.

    Specific skills & abilities:

    Knowledge in PHP/NodeJS language.

    • Able to do queries and troubleshoot in MySQL Database level.
    • Experience with Laravel framework. ExpressJS is a plus.
    • Strong in application analysis, troubleshooting skill and sense of urgency.
    • Ability to address the pattern of the recurring issues and automate manual work.
    • Good analytical and problem solving mind, self-motivation, communication skills and high level of patience.
    • Good team player.
    • Experience working in JIRA is an added advantage.
    • Experience or knowledge on GitFlow or bitbucket is an added advantage.
    • Prefer Junior Executive specializing in Technical & Application Support role.
  • Education Level : Diploma/Advanced/Higher/Graduate Diploma
  • Position Level : Junior Executive

Job Responsibilities

Key Responsibilities

  • Provide application support services including incident analysis, root cause analysis, management communication.
  • Capability to troubleshooting and identify the reported issue.
  • Ability to understand User Requirement Spec Document to be able to distinguish between bug and requirement deficiency.
  • Working closely with Customer service team, engineer team and product team to resolve incidents and issues.
  • Co-ordinate and follow-up with 3rd party vendors for integration related issues.
  • Conduct incident resolution for recurring incidents.
  • Willing to work on holiday when needed to support business demand.