General Customer Service:
• Be the first and last point of contact for your respective venue
• Manage the front desk during operational hours; greet, check-in and verify guests/ members • Manage and monitor the people flow of the venue, which includes walk- ins, appointments and scheduled tours
• Manage queries from walk-ins or phone calls by providing relevant information, or referring them to applicable resources
Administration:
• Data entry
• Create and update database for financial tracking and other member/ venue related purposes • Answering incoming calls; taking messages and re-directing calls as required
• Dealing with email enquiries
• Member Management
• Work closely with Assistant Community Manager (ACM) and Community Manager (CM) on managing member check- ins & outs, collect & submit building receipts for expense reports and identify issues for escalations and document accordingly
• Safekeeping of members’ mails and packages, manage access card activation, assist in the use of our facilities
• Solve member-related issues to ensure a cohesive community Events & Venue Management: • Create promotional materials for events
• Involve in setting up and breakdown of an event, also includes liaising with food vendors
• Upkeep the venue frequently to ensure comfort and cleanliness
• Work with building operations and maintenance to ensure excellent member experience
• Propagate promotion and growth of resources from business services, technology support and events planning and execution