Job Details

Home Job Details

Company Overview

Common Ground


Experience Requirements

  • Position Title : Community Officer (Penang)
  • Job Skills : none
  • Education Level : Diploma/Advanced/Higher/Graduate Diploma
  • Position Level : Entry Level

Job Responsibilities

General Customer Service:

• Be the first and last point of contact for your respective venue

• Manage the front desk during operational hours; greet, check-in and verify guests/ members • Manage and monitor the people flow of the venue, which includes walk- ins, appointments and scheduled tours

• Manage queries from walk-ins or phone calls by providing relevant information, or referring them to applicable resources


• Data entry

• Create and update database for financial tracking and other member/ venue related purposes • Answering incoming calls; taking messages and re-directing calls as required

• Dealing with email enquiries

• Member Management

• Work closely with Assistant Community Manager (ACM) and Community Manager (CM) on managing member check- ins & outs, collect & submit building receipts for expense reports and identify issues for escalations and document accordingly

• Safekeeping of members’ mails and packages, manage access card activation, assist in the use of our facilities

• Solve member-related issues to ensure a cohesive community Events & Venue Management: • Create promotional materials for events

• Involve in setting up and breakdown of an event, also includes liaising with food vendors

• Upkeep the venue frequently to ensure comfort and cleanliness

• Work with building operations and maintenance to ensure excellent member experience

• Propagate promotion and growth of resources from business services, technology support and events planning and execution

Apply at