Job Responsibilities
Job Responsibilities:
- Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge
- Provides level 1 support to customers from across countries
- Perform basic troubleshooting upon identifying inquiries or escalate to appropriate level.
- Communicate with customers through tele-communication and emails.
- Allocate resources according to the level of significant.
Requirements :
- Candidate must possess at least Diploma/ Advanced Diploma in any relevant fields.
- Able to communicate with all levels of customers in a professional and articulate manner.
- Required language(s): English
- Able to work in 12 hours shift rotation.
- Fresh graduates/Entry level applicants are encouraged to apply.
Apply at:https://my.jora.com/job/Customer-Service-Executive-6ec17bd3c9c3a076b744cbdb9c87e284?from_url=https://my.jora.com/j?button=&l=Penang&p=14&q=part+time&sp=search&surl=0&tk=NTuqBnWvarW40F9KW45I-DYDb2ulk1qrYnRGOAWgC&sl=Penang/_srt=17a35cbc-652b-471d-aec4-b2042cb83ac6&sp=serp&sponsored=false&sq=part+time&sr=133&tk=NTuqBnWvarW40F9KW45I-SgbhKGKj2bXmcyLJeuwi